This refund policy applies to orders of Absorbent Bathroom Floor Mats purchased through drystephome.com.

We are committed to providing our customers with reliable products and a positive shopping experience. If you are not satisfied with your order, you can apply for a return or refund according to the following policy.

Return Period

Customers can apply for a return or refund within 7 days of receiving the goods.

Refund requests will not be accepted after 7 days.

Return Conditions

Returned items must meet the following conditions:

• Unused and in original condition
• Packaging intact and undamaged
• Tags and accessories complete
• Does not affect resale
• Provide valid order information

Refundable Situations

Refunds are available in the following situations:

• Received the wrong item
• Item has quality issues
• Item damaged during shipping
• Item significantly different from the description

Non-Refundable Situations

Refunds are not supported in the following situations:

• Item returned after the 7-day return period
• Item used or damaged by the customer
• Item missing packaging or accessories
• Item returned without authorization
• Item returned for personal reasons (e.g., dislike or accidental purchase)

Return Process

1. Contact customer service to submit a return request
2. Provide order information and a description of the problem
3. Await review results
4. After obtaining return authorization, return the item
5. Sign for and inspect the item upon receipt
6. Refunds will be arranged after approval.

Unauthorized returns may not be eligible for refunds.

Refund Processing Time

After refund approval:

• Review time: 3–5 business days
• Processing time: 3–7 business days

The exact arrival time depends on the processing speed of the bank or payment platform.

Shipping Information

Product Quality Issues

For returns due to:

• Damaged goods
• Wrong item sent
• Product quality issue

Return shipping costs will be borne by this website.

Non-Quality Issues

For returns due to personal reasons:

• Shipping costs are borne by the customer
• Original shipping costs are usually non-refundable.

Return Address

Returns must be authorized by customer service first.

Do not return goods directly without authorization.

The authorized return address is as follows:

drystephome.com Returns Department

(The specific return address will be provided by customer service in the return authorization email)